General
If you're able to answer all of the question, log into TpT and answer it. It's okay to include links in your response (but no product links). If...
Tue, 24 Sep, 2019 at 10:27 AM
If the customer has left a short response, close the ticket. Examples: "Thanks!" "This was helpful!" "I enjoyed using this!&qu...
Fri, 27 Sep, 2019 at 5:12 PM
We would never want them to pay 2x for the same thing! In theory, they should not be able to purchase the exact same thing twice on TpT, although they m...
Wed, 25 Sep, 2019 at 8:39 AM
If it's clear that they recently purchased it (within the past week) and it won't work for them, I'm fine with doing a swap. Have them purchase ...
Wed, 25 Sep, 2019 at 8:41 AM
If a customer is having trouble with the link for a TpT Product, first check the Google Broken Links doc. Google Broken Links If the link is in tha...
Mon, 29 Nov, 2021 at 11:55 AM
Background Information: About a year to year and a half ago, TPT let sellers know about a new program called TPT School Access. The School can purchase an ...
Mon, 8 Feb, 2021 at 1:31 PM
Attached is the research behind the Reading Intervention Packs if anyone would like to see that.
Wed, 9 Feb, 2022 at 11:55 AM
If a customer would like to purchase a product that is available in our Shopify / Teachers Pay Teachers, they may do so using the following steps: 1. Cr...
Fri, 11 Feb, 2022 at 10:55 AM
If someone would like to purchase up to 5 total licenses for one of our TpT resources, they can do so by purchasing on the site. (That will give them a 10% ...
Mon, 14 Feb, 2022 at 10:05 AM