Learning At The Primary Pond

If the customer has left a short response, close the ticket.

Examples: 

"Thanks!"

"This was helpful!"

"I enjoyed using this!"

If the customer has left a very detailed, personal, extremely complimentary, or negative feedback comment, assign those tickets to Alison. This is an example of something that can be assigned to Alison:

If a customer has left a comment, question, or problem that you can respond to, please log into TpT and do so. You might say something like:

I'm so glad this worked well for you! Thanks so very much for your purchase and for sharing this feedback. I appreciate you!!

Thank you so much - I'm so very glad that you're happy with it!!

Thanks so much for your purchase and feedback - much appreciated!!

If a customer has left a low rating due to a tech issue, please take a screenshot, note the name of the product, and contact TpT support here: https://www.teacherspayteachers.com/Contact Say: "Hi there! This customer is having some tech issues - could you please reach out? Thank you so much!"