How to Use FreshDesk

How to Change Contact Name and Email
Open the ticket. In the case of some support tickets, you will need to change the customer name and email Click the three dots next to the "Delete&qu...
Fri, 1 Apr, 2022 at 3:55 PM
How to Merge Tickets
Open the first ticket you are working on Click the "Merge" button at the top of the screen Search for the contact's name or email address ...
Fri, 8 Apr, 2022 at 10:31 AM
Grammar Tips
Using "Log in" vs. "Login" Login, spelled as one word, is only a noun or an adjective. For example, the information you use to sign in ...
Fri, 1 Mar, 2024 at 11:25 AM