1.  Look up their info in Kajabi. 
  2.  Click "Cancel Payments".
  3.  If payment is up to date, click "End of the current billing period". If payment is not up to date, click "Cancel now".
  4. Email them back letting them know that you have canceled the recurring payment - use the canned response titled “Membership Canceled Upon Request - RR".


Remember that revoking access involves:

A - Checking in Kajabi to ensure no other payments were made

B - Revoking access to the product, if necessary

C - Setting the ticket status for the original notification ticket to "Closed."

D - Make sure the payment is canceled in either PayPal or Stripe.