Monthly renewal:
Hi, {Name}!
I hope you’re enjoying the Rising Readers program! This is just a friendly reminder that your payment will be processed next week for $375.
If you have any questions or concerns, please don’t hesitate to reach out. :)
Sincerely,
Briana
Paid in full (end of six months):
Hi, {Name}!
Can you believe the Rising Readers program is ending next week?! Where did the time go? I hope you and your child have enjoyed the program.
If you’re ready to finish the program, you don’t need to do anything. :) Your access to the program will end automatically.
If you think you need more time in the program, we can absolutely help you with that, too! Please reply to this email, and we can send you an invitation to continue your membership if we find it to be appropriate for your child.
As always, please reach out with any questions!
Sincerely,
Briana
Monthly payment failed (1st time):
Hi, {Name}!
I got a notification that your payment for your Rising Readers membership failed. Unfortunately, the site may lock you out from accessing all your materials until you've updated your payment information. :(
It's easy to fix - just follow these steps to put in your correct card information:
1. Log in just like you normally would.
2. Click on your avatar (profile picture) in the top right of the page.
3. Select "Settings" from the dropdown.
4. Click "Credit Card Info" on the top right.
5. Hit the "Change Card" button and put in your info.
If you have any questions about this, feel free to email me back! I don't want you to lose access to all your materials!
Sincerely,
Briana
Monthly payment failed (2nd time):
Hi, {Name}!
I got a notification that your payment for your Rising Readers membership failed again for the second time. Unfortunately, the site will lock you out from accessing all your materials unless you've updated your payment information before the payment processes for a third time. :(
It's easy to fix - just follow these steps to put in your correct card information:
1. Log in just like you normally would.
2. Click on your avatar (profile picture) in the top right of the page.
3. Select "Settings" from the dropdown.
4. Click "Credit Card Info" on the top right.
5. Hit the "Change Card" button and put in your info.
If you have any questions about this, feel free to email me back! I don't want you to lose access to all your materials!
Sincerely,
Briana
Monthly payment failed (3rd time):
Hey, {Name}!
I'm so sorry, but due to failure to make payment for your Rising Readers membership, I have had to cancel your subscription. If you feel your membership was revoked in error, please email me back as soon as possible and we will get your access reinstated.
If you ever would like to rejoin the program, please let me know! We will miss you. :(
Sincerely,
Briana